Policies

Shipping Policy

Our Shipping Policy was last updated on 27/01/2023

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Charity Akpabey and/or team
  • Goods” refers to the items offered for sale on the charityakpabey.com and any other landing page associated with services on charityakpabey.com
  • Orders” means a request by You to purchase Goods from Us.
  • Service” refers to the Website.
  • Website” refers to Charity Akpabey, accessible from https://charityakpabey.com/
  • You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at charityakpabey.com. The following terms and conditions constitute our Shipping Policy. This Shipping was generated by TermsFeed Shipping Policy Generator.

Domestic Shipping Policy

Shipment processing times

All Orders are processed in Ghana within 3-5 business days. Orders processed outside Ghana ie Africa, US, UK etc are processed withing 5-7 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Paying for Shipping at Checkout

Recently we use Ghana Postal Service, FedEx, DHL and other domestic shipping companies to ship products to your destination. Prices quoted at checkout for shipping were the ones received from the shipping companies we referenced earlier. Please take not of the following;

  • If at the time of shipping, the price we quoted is lower than what we quoted at checkout, you will be refunded in discount codes. We can discuss how to refund your money in other ways if it is possible.
  • If the cost of shipping is higher than what we quoted at checkout then you may have to pay the remaining cost before we can ship out your product
  • If you are not convinced about the shipping cost at quoted checkout, please choose “Local pickup” at checkout and then we can charge shipping later once we are sure of the price
  • There are times, some shipping companies especially domestic companies grant discount on bulk shipping products to clients. We will contact you if you do not mind receiving your products later than expected just because you wish to pay a lower price.

Expected Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

  • Shipping method: FedEx Standard
  • Estimated delivery time: 3-5 business days (Local)
  • Estimated delivery time: 5-7 business days (International)

  • Shipping method: DHL Standard
  • Estimated delivery time: 3-5 business days (Local)
  • Estimated delivery time: 5-7 business days (International)

  • Ghana Postal Service
  • Estimated delivery time: between 15-30 business days outside Ghana (Local)
  • Estimated delivery time: between 15-30 business days outside Ghana (International)

  • Other Compabies
  • Estimated delivery time: 3-5 business days (Within Accra/Greater Accra)
  • Estimated delivery time: 5-7 business days (Outside Accra)

Overnight delivery is only available for Orders with delivery addresses within Ghana but cost will be slightly higher

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You may receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Charity Akpabey is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

Charity Akpabey is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Return and Refund Policy

Last updated: January 27, 2023

Thank you for shopping at Charity Akpabey.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Charity Akpabey.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Charity Akpabey, accessible from https://charityakpabey.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 2 days without giving any reason for doing so.

The deadline for cancelling an Order is 2 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 15 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You may not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 3 days
  • The Goods are in the original packaging
  • Product isn’t used or damaged
  • Product must have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Accra, Ghana

We will provide the address in our response

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

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